ClientHive Inc. (“ClientHive,” “we,” “us,” and “our”) values your privacy and is committed to safeguarding it in accordance with this Privacy Policy (“Privacy Policy”). This Privacy Policy explains how we collect and utilize your Personal Information when you visit our website at https://www.clienthive.ca or use the Platform as further described in the Terms of Service. It also covers any Personal Information you may provide to us through electronic messages.
Please carefully read this Privacy Policy to comprehend our policies and practices concerning your Personal Information and how we handle it. If you do not agree with our policies and practices, refrain from using the Platform. By accessing or using the Platform, you acknowledge, agree to, and provide consent to this Privacy Policy.
ClientHive reserves the right to modify this Privacy Policy at its discretion and at any time. Your continued use of the Platform following any modifications constitutes your acceptance of and consent to the revised Privacy Policy. Therefore, it is advisable to periodically review the Privacy Policy for updates.
This Privacy Policy is subject to and governed by the ClientHive Terms of Service. The Services provided are part of the Platform and are further described in the Terms of Service.
ClientHive may collect two types of information from you when you visit the Platform: Personal Information and Non-Personal Information, collectively referred to as "Information".
"Personal Information" includes data that can personally identify you, such as your name, email address, employer, job title and department, and telephone number.
"Non-Personal Information" refers to data that is about you but does not specifically identify you. If you visit our Platform and engage in activities such as browsing, reading pages, or viewing content without providing any personal details, we will gather and store Information about your visit that does not personally identify you.
We collect Information in the following ways:
ClientHive uses the Personal Information collected about you or provided by you for the following purposes:
We utilize the information to provide, offer, and personalize the Platform and other ClientHive Services. This includes using certain information, such as your IP address, for communication with your device, measuring Platform usage levels, diagnosing server issues, and ensuring security features. We also employ data analysis to test, modify, improve, or develop new products, services, and technologies, as well as to identify trends. Cookies are used to enhance the operation and efficiency of our websites and the Platform, and to provide analytic information. Please refer to our Cookies Policy for more details on our use of cookies and similar technologies.
The information collected may be used to provide updates and reports to ClientHive, ensure proper functioning of the Platform, and perform system checks to refresh, update, or modernize files as needed. This ensures that you have access to the latest security, versions, features, options, and controls associated with your systems or devices. Personal Information is also relied upon for performance analysis, improvement, and maintenance of the Platform. Additionally, the Personal Information you provide enables us to offer customer support for the Platform and other ClientHive Services, and to verify eligibility for promotional offers.
We utilize the information for various business operations, such as accounting, auditing, billing, reconciliation, collection activities, and crime or fraud monitoring and prevention. It is also used to protect our legal rights and fulfill contractual obligations. Personal Information is employed to contact you for advertising, marketing, and selling ClientHive Services, in accordance with your communication preferences.
Contact information is used to send messages, provide ClientHive Services, respond to customer service requests, and deliver alerts such as security updates or changes in policies or subscription status. Marketing or informational materials, such as newsletters or white papers, may also be sent based on your communication preferences. Occasionally, we conduct surveys, focused research, or studies that may require voluntary sharing of Personal Information for participation. Additional notices and consent may be requested for these activities, providing more information about the use of Personal Information.
Personal Information collected, combined with data on viewed advertisements and other collected information, may be used to provide personalized content and assess the effectiveness of advertising and marketing campaigns. You have the option to allow or deny the use or sharing of your device's location by adjusting your device settings. However, denying such permissions may restrict access to certain personalized ClientHive Services and content on the Platform.
ClientHive compiles Platform statistics into traffic reports, which help us understand, anticipate, and respond to user needs. If we observe increased interest in specific aspects of the ClientHive Platform, we are likely to highlight that information on the Platform's home page. This information aids in creating a better overall experience for Platform users.
If you are in the European Economic Area or the United Kingdom, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.
We will collect Personal Information from you only where:
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the time of collection. We will also inform you whether the requirement for that information is mandatory and explain any consequences if you do not provide the information.
Similarly, if we collect and use your Personal Information based on our legitimate interests (or those of any third party), we will take reasonable steps to provide clear notice and describe our legitimate interests.
ClientHive is the Data Controller of all Personal Information collected through the Platform in the EEA and the United Kingdom, except with respect to the Services (where ClientHive is the Data Processor) or where a supplemental Privacy Policy says otherwise. The contact details for ClientHive are set out in the "HOW TO CONTACT US” section.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information for any specific processing activity, please contact us using the contact details provided under the “HOW TO CONTACT US” Section below.
We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements and for other purposes described in this Privacy Policy. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
In some circumstances, you can ask us to delete your data: see “YOUR LEGAL RIGHTS” below for further information. In some circumstances, we will also anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
The Platform is designed to provide reasonable and appropriate administrative, technical, and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use, or disclosure. We require our suppliers and vendors to apply similar protections when they access or use Personal Information that we share with them. Users of the Platform must also play their part in protecting the data, systems, networks, and services they are utilizing. No technology, data transmission, or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to any ClientHive account has been compromised), please immediately notify us by contacting us using the instructions in the "HOW TO CONTACT US" section below.
We work through our affiliates to provide the Platform and other ClientHive Services. We also collaborate with authorized suppliers and business partners. When we share your Personal Information with these companies, we implement appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy, as well as implement appropriate confidentiality and security measures.
We also share information with third parties for advertising and marketing purposes, when required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of the Platform, and to protect our legal rights. We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:
We also share non-personally identifiable information, such as anonymized or aggregated information, with suppliers for purposes such as analysis, identifying trends in the areas of our products, and helping research and develop new ClientHive Services.
ClientHive does not sell any of your Personal Information.
We do not knowingly collect, use, or disclose information from children under 16. If we learn that we have collected the Personal Information of a child under 16—or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States per the Children's Online Privacy Protection Act—we will take steps to delete the information as soon as possible. If you are under 16, do not provide any information about yourself to ClientHive, including your name, address, telephone number, or email address. If you become aware that information of a child under 16 years of age has been provided, please use one of the methods provided under the "HOW TO CONTACT US" section below.
We are not responsible for the practices employed by websites or services linked to or from the Platform, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on ClientHive's behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. This includes:
Some browsers incorporate a "Do Not Track" ("DNT") feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the Platform does not respond to DNT signals.
To ask questions about this Privacy Policy and our privacy practices, contact us at compliance@clienthive.ca